Last Updated: October 30, 2026
SynchroVerse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI companion platform and related services.
We use the collected information to:
Important: Your conversations with AI companions are processed to provide the Service. Here's how we handle this data:
You can choose to share your camera or a screen, window, or browser tab during a live session. Sharing starts only when you turn it on, and you can stop it at any time.
Your video is transmitted to the live session. Our AI analyzes still images from it, resized when needed, to respond to what you show and to visible expressions and body language. The frequency varies with the session and AI model. These are automated interpretations and can be wrong.
With the included SynchroVerse AI, image analysis does not run on your device. Depending on how the companion is configured, it runs on the server hosting your companion, provided by our cloud GPU provider, or the images are sent for analysis to a cloud AI service we use, such as Google's. Where available, sessions using an AI provider connected by you or your organization send audio to that provider; shared video may also be accessible to that connection, depending on the integration.
Shared images are used to provide the live session. Temporary images and recent text descriptions may be held temporarily to provide the session; how they are handled depends on how the companion is set up, as described above. The companion's replies about what you share are part of the conversation and can appear in saved conversation data or, if you enable them, logs containing conversation text, as described in Section 4. A saved memory may note that a visual observation occurred.
Share only the screen, window, or tab you intend to show. It may contain private information about you or other people; avoid sharing sensitive information or others' information without permission. Screen sharing sends the picture only; sound playing on your screen is not shared with your companion.
We do not use these images to identify you, create a face print, or train AI models. Stopping sharing stops new capture; it does not delete information already saved in conversation data. See Sections 7 and 8 for retention, access, and deletion, or contact privacy@synchroverse.ai.
SynchroVerse AI runs on the server hosting your companion, not necessarily your device.
Google receives conversation text and context to answer when you turn on optional cloud AI and use your Google AI key.
Speech recognition and voice stay on the session host unless you choose a voice or speech service from ElevenLabs, Cartesia, xAI, OpenAI or Deepgram (see the service list).
Stored provider keys are never sent back to the browser. When you use your own AI key, we pass it securely to the conversation so your provider can answer.
We may share your information with:
We will never sell, rent, or share your personal information with third parties for marketing purposes.
These are the outside services used to operate the platform and its available features. Which ones receive your information depends on the feature, session configuration and connected accounts you use. A service listed for an optional feature does not receive every conversation. Some services are connected by you or your organization and handle information under their own terms and privacy policies.
We operate our own memory service and a live audio/video relay on hosted infrastructure. Some avatar sessions also send live audio through a Cloudflare Worker, named above. Using software we operate does not mean that all processing happens on your device or that no outside service receives data. We are trialing in-house embeddings, but Google remains in use for embeddings and other AI processing; this trial does not remove Google from the disclosures above.
When an enabled tool or integration runs, it sends the inputs needed for that request. Some features require your own connected account or key. These services receive data for the feature being used, rather than automatically receiving your whole conversation:
If you create a cloned voice, we keep the uploaded recording, supplied transcript, resulting voice profile and saved preview on our servers, including cloud infrastructure we operate or rent. An unsaved in-session clone is kept as a private draft for 24 hours, then those four content items are deleted automatically. We also keep the voice's name, settings, account and organisation association, processing status and a record of the consent text version and time you accepted it. We use these data to create and provide the voice and handle security, consent and rights issues. If you save and enable organisation sharing, other authorised members may be able to use the voice. Creating a clone does not itself authorise publication to a public voice marketplace.
Creating a clone can involve sending the recording, any supplied transcript and voice settings to our cloning processor. When you use it, the voice profile and related data are processed by the infrastructure and providers supplying the selected voice or avatar feature. The route depends on the feature and configuration.
AWS hosts our storage and other service infrastructure. RunPod provides voice-cloning and voice-generation computing and receives the data described in its entry in Section 5.1. Our cloud GPU streaming provider hosts and streams avatar sessions and processes their audio, video and related session information. Cloudflare may relay live session audio. If a selected feature uses ElevenLabs, Cartesia or another named service, its corresponding entry in Section 5.1 also applies. These companies are named on our legal pages; the full service list explains the information each receives and why. Session processing and creating the clone are different steps; RunPod enrollment is not described as fallback-only.
We keep an unsaved in-session voice as a private draft for 24 hours. If it is not saved by its deadline, its recording, transcript, profile and preview are deleted automatically; the deletion audit keeps non-content facts and hashes only. Saving makes it a normal durable voice. We keep a saved voice’s recording, transcript, profile and preview while the voice is kept in your account, subject to the permission, withdrawal and retention rules below. On successful voice deletion, these are removed from our active database. If you delete your account, access to your account is disabled when the deletion request is accepted and permanent deletion is scheduled after a 30-day grace period; voices you own are removed with your account. Shared voices may remain available to authorised organisation members during that grace period unless a separate removal, withdrawal or complaint requires use to stop.
To remove a voice sooner, use the voice-deletion control before closing your account or contact privacy@synchroverse.ai. Where processing relies on consent, the speaker may withdraw it at any time; withdrawal does not affect processing that was lawful beforehand. We will stop the processing that relies on that consent and handle deletion within the applicable legal requirements. Withdrawal does not require closing an account. A valid removal or withdrawal must prevent new use of the affected clone even if erasing residual copies takes longer. Existing audio already lawfully received by others cannot be recalled by deleting the clone. We may retain limited records on a separate lawful basis to meet legal duties or resolve claims; that does not permit continued generation. Processor and backup copies must be handled under the applicable retention and destruction rules, rather than kept indefinitely because a deletion failed.
We will assess consent-withdrawal notices and voice-rights complaints without undue delay. Once we identify the affected clone from a withdrawal request by the speaker or their authorised representative, or from a complaint giving reasonable grounds to suspect unauthorised use, we will promptly pause new generation and use of that clone while we review the matter. We will stop affected in-flight generation and playback within systems we control, including processing operated for us by our service providers. We cannot recall audio already received by others or stop playback outside those systems. Any verification must be proportionate and must not delay urgent protective action or compliance with applicable law. Residual storage does not authorise continued use. We may restore use only after establishing the permission and lawful basis needed for it.
Erasing residual copies may take longer than stopping use. We do not promise instant erasure of all processor or backup copies. This does not excuse any legally required deletion deadline.
We record which clone consent text you accepted and when. This is your attestation; it is not proof that we have independently verified the speaker. If verification or a rights complaint requires more information, we will explain what we need and how to provide it. The same notice and authorisation requirements apply whether covered sensitive or biometric processing occurs during cloning, use or verification; they are not limited to verification checks. Where a separate lawful basis permits or requires it, we may retain limited consent, complaint and enforcement records after a voice or account is deleted to establish what was authorised, investigate misuse or meet legal obligations, only for the period that basis permits or requires. Retaining evidence does not permit new generation or other continued use of the clone. Routine deletion audit records contain identifiers, status and consent metadata rather than the voice recording or profile. Report unauthorised voice use through Support or legal@synchroverse.ai; use privacy@synchroverse.ai for privacy-rights requests.
voice-cloning Terms · Acceptable Use rules · Report unauthorised voice use · legal@synchroverse.ai · privacy@synchroverse.ai
We implement appropriate technical and organizational security measures to protect your data, including encryption in transit and at rest, secure authentication, regular security assessments, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
We retain your information for as long as your account is active or as needed to provide services, except that temporary images and descriptions used during a live session are handled as described in Section 4.1, and except that some data, such as older conversation history and avatar session logs, may be deleted sooner on a set schedule. You may request deletion of your data at any time, and you can delete your avatar session logs yourself in Settings. When your account is permanently deleted, your conversation history is deleted with it (a transcript saved to an agent's knowledge stays with the agent, unless you created that agent: agents you created are deleted with your account, together with their knowledge; see Section 4). Some information may be retained as required by law or for legitimate business purposes (e.g., fraud prevention, legal compliance).
Depending on your location, you may have the right to:
To exercise these rights, contact us at privacy@synchroverse.ai
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws, including standard contractual clauses where required.
The Service is for people age 18 and older. We ask for your date of birth when you create an account and do not create an account if the age check shows that you are under 18. We do not keep the birthdate used for this check. If we learn that we have kept personal information from someone under 18, we will delete it promptly.
California residents have additional rights under the CCPA, including the right to know what personal information we collect, the right to delete, and the right to opt out of sale or sharing. We honor Global Privacy Control signals by turning off non-essential categories.
If you are in the European Economic Area (EEA), you have rights under the GDPR including access, rectification, erasure, restriction, portability, and the right to lodge a complaint with a supervisory authority. Our legal bases for processing include consent, contract performance, and legitimate interests.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. Your continued use after changes constitutes acceptance of the updated policy.
If you have questions about this Privacy Policy or our data practices, please contact us:
Email: privacy@synchroverse.ai