Cookie Policy

1. What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and give us information about how our Service is used.

2. How We Use Cookies

Synchroverse uses cookies and similar technologies for several purposes:

2.1 Essential Cookies

These cookies are necessary for the Service to function and cannot be switched off. They include:

• Authentication: Keep you logged in during your session
• Security: Protect against cross-site request forgery and other threats
• Session Management: Maintain your preferences within a session

2.2 Functional Cookies

These cookies enable enhanced functionality and personalization:

• Preferences: Remember your settings and preferences
• Language: Store your preferred language
• Audio Settings: Remember microphone and speaker preferences

2.3 Analytics Cookies

These cookies help us understand how visitors interact with our Service:

• Usage Analytics: Track page views, session duration, and feature usage
• Performance: Monitor load times and identify issues
• Error Tracking: Log errors to improve reliability

2.4 Marketing Cookies

We may use cookies to deliver relevant advertisements and measure their effectiveness. These cookies track your browsing activity across websites.

3. Cookies We Use

4. Third-Party Cookies

Some cookies are placed by third-party services that appear on our pages:

• Stripe: Payment processing and fraud prevention
• Google Analytics: Website analytics and usage tracking
• Intercom/Support: Customer support chat functionality

5. Local Storage and Similar Technologies

In addition to cookies, we use local storage and session storage to store data locally on your device. This includes authentication tokens, user preferences, conversation state, and cached data for performance. These technologies work similarly to cookies but can store more data.

6. Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to block or delete cookies
• Cookie Banner: Use our cookie consent banner to manage preferences
• Third-Party Tools: Use browser extensions to manage tracking

Note: Blocking essential cookies may prevent the Service from functioning properly.

7. Browser-Specific Instructions

To manage cookies in your browser:

• Chrome: Settings → Privacy and Security → Cookies
• Firefox: Options → Privacy & Security → Cookies
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Privacy, Search, and Services → Cookies

8. Do Not Track

Some browsers have a "Do Not Track" feature that signals to websites that you do not want to be tracked. We currently do not respond to Do Not Track signals, but you can use the cookie management options described above.

9. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The updated policy will be posted on this page with a new "Last Updated" date.

10. Contact Us

If you have questions about our use of cookies, please contact us:

Email: privacy@synchroverse.ai